Communication & Bookings Coordinator

Contract: 6 months (possibility to extend)
Hours: Full-time, 37.5 hours per week
Rate of pay: £21,000 pro rata
Reports to: Marketing and Audience Development Manager


Photograph by Chris Henley

Summary
Milton Keynes Arts Centre (MKAC) is seeking a highly motivated and efficient Communications & Bookings Coordinator. This role will be fundamental to the successful communication of MKAC’s programme of exhibitions, live events and educational activities and will oversee all areas of commercial income generation including space hire, tenancies and related enquiries.

The successful candidate will be responsible for the development of new and existing audiences and the management of MKAC’s website, social media and targeted marketing. You will be highly organised, have excellent problem-solving skills and a calm, confident and professional approach which will enable you to manage both communications of MKACs programme and oversee bookings.

Milton Keynes Arts Centre is a multidisciplinary arts centre set in the historic grounds of Great Linford Manor Park. We present a programme of exhibitions, live events and educational activities inspired by craft, design and the visual arts. We provide artists with access to specialist resources and the space to explore new ideas, often developed in tandem with our communities.

MKAC treats all job applicants equally, regardless of class, age, disability, gender identity or gender expression, race, ethnicity, religion or belief, sexual orientation or any other equality characteristic. We particularly encourage applications from individuals who are underrepresented in the cultural sector.

Main Duties

Communications

• To be first point of contact for all visitors to Milton Keynes Arts Centre; answering queries and resolving problems.
  
• Work in collaboration with the Marketing Manager (MM), learning and online teams to create marketing materials to communicate our broad programme of events and courses to the widest possible audiences.
  
• Work in collaboration with the learning teams to write copy for MKAC’s website to ensure content is current and relevant.
  
• Collaborate with the MM on digital and traditional communications strategies.
  
• Support the MM with the development and implementation of an Audience Development Plan.
  
• Working closely with the MM, Programme Manager and Online Curator to maximise online potential to grow and maintain audiences, and support in researching new digital channels including retail and fundraising opportunities.
  
• To maintain effective data capture of audience research and analysis, so that information is accessible and useful in informing audience development.
  
• Take responsibility for ensuring audience databases are kept up to date.
  
• Take responsibility for ensuring all document sharing and storage meets GDPR legislations.
  
• Take responsibility for building and maintaining relationships with donors.
  
• Any other reasonable duties that may be required.
  

Bookings

• Responsible for all incoming commercial enquiries including but not limited to: courses and venue hire; children’s parties; creative training; schools bookings; any other income generating events.
  
• Provide necessary information to interested consumers, actively selling our income generating strands.
  
• Create and update as necessary all commercial strand documentation and administration (ie brochures, contracts, T&Cs, databases), always ensuring that dates for commercial activities sit in the calendar alongside other MKAC events and programmes appropriately.
  
• Ensure Risk Assessments are written and shared with the team and clients for all private hires.
  
• To work with the Marketing Manager to coordinate all aspects of marketing of commercial strands including hires and courses.
  
• Provide the Learning Team with details and analysis of course bookings so that they are able to make informed decisions on any necessary programming.
  
• Work in collaboration with the Online Curator to regularly update income generating strands on MKAC’s website to ensure it is current and relevant, including courses and hires.
  
• Any other reasonable duties that may be required.
  

Person Specification

• Experience of leading on marketing and communications initiatives.
  
• Highly organised with methodical approach.
  
• Flexibility to work evenings and occasional weekends as required.
  
• Proven ability to work with limited supervision.
  
• Demonstrate ability to follow instructions.
  
• Demonstrate customer focused approach to work.
  
• A readiness and flexibility to take on the challenges of the role and a willingness to ‘pitch in’

  
• A calm, confident and professional approach.

  
• A self-starter, happy to working alone and as part of a team to see things through.
  
• A clear understanding and commitment to the aims and success of MKAC.
  

Desirable

• Full Driving License
  
• First aid trained
  
• DBS checked

How to apply
Please complete an Equal Opportunities︎ form and submit along with a CV and Covering letter outlining relevant experience and why you are interested in joining the Milton Keynes Arts Centre team by 5pm, Friday 11 February 2022 to hello@miltonkeynesartscentre.org

Interviews will take place on Thursday 24 February 2022 between 10am–4pm